Know exactly which unit you sold, and to whom
High-value stock, warranty claims months later, and credit sales that need watching. Lotussoft ERP tracks electronics down to the serial number.
Where the risk sits in this trade
Electronics is a low-volume, high-value business, which changes what an error costs. One untracked unit is worth a week of a grocery shop's shrinkage, and a warranty claim you cannot verify is a loss you simply absorb.
- Warranty claims arrive months later with no reliable record of which unit was sold to whom.
- High-value stock walks out on EMI or credit terms that nobody is tracking systematically.
- Model numbers change every season, and last year's stock quietly loses its value on the shelf.
Every unit accounted for individually
Serial / IMEI Tracking
Record the exact unit sold, so any piece can be traced to its purchase, its buyer, and its warranty.
Warranty Records
Warranty period is captured at the sale, so a claim is answered from the system, not from memory.
Customer Purchase History
Every buyer's past purchases and outstanding balance are visible at the counter.
Model & Brand Analysis
See which brands and models actually earn margin, and which are ageing on the shelf.
EMI & Credit Ledgers
Track instalment and credit sales with a running balance per customer.
Service & Replacement
Handle returns and replacements against the original serial, keeping stock and accounts correct.
When a customer walks in with a fault eight months later, the serial number answers every question — what was sold, when, at what price, and whether the warranty still stands.
Common questions from electronics shops
Can I track each unit by serial number or IMEI?
Yes. Serial-tracked products record the specific unit at purchase and at sale, so you can trace any piece to its supplier, its buyer, and its warranty status.
How are warranty claims handled?
The warranty period is captured against the serial number when the item is sold. When a customer returns, searching the serial or the invoice brings up the sale date and remaining warranty immediately.
Can I manage EMI or instalment sales?
Yes. Instalment and credit sales are recorded against the customer's ledger with a running outstanding balance and ageing, so overdue amounts are visible rather than forgotten.
How do I spot stock that isn't selling?
Slow-mover and stock-ageing reports show which models have been sitting longest, so you can discount or return them before they lose more value.
Related for electronics shops
- Inventory ManagementSerial-level stock, valuation, and ageing across branches.
- Sales ManagementCustomer ledgers, EMI balances, and receivables ageing.
- Billing & POSVAT-ready invoices that capture the serial number at the counter.
- Hardware StoresSelling tools and fittings too? See the multi-unit stock setup.
- Retail ShopsGeneral retail counter workflow, if you sell accessories alongside.
- IRD-Approved BillingElectronic billing and CBMS for high-value sales.
See serial and warranty tracking working
Book a free demo and follow one unit from purchase to sale to a warranty claim eight months later.
Request a Free Demo